Complete Computer Solutions - Products - Representative Payee Manager

RPM User Testimonials

Southeast, Inc. is one of Franklin County's largest behavioral healthcare organizations which in addition to its many programs offers a Representative Payee program for its clients who receive Social Security and other government benefits. The program currently processes for an estimated 400 clients in two (2) different locations throughout the State of Ohio.

For several years we struggled with a regular accounting system to handle our growing program and it was just not adequate. It did not fit the needs of our clients nor could it handle the hundreds - I should say thousands of transactions we processed. We not only process daily requests for each client, but process recurring disbursements weekly, bi-weekly, monthly, and bi-monthly for housing, food, client bills, personal spending, etc.

Knowing there had to be something out there, we browsed the internet one day - and to our good fortune found RPM. I'm sure I can never justify fully the way we feel about this system. We love it and so do our clients!

The set-up is so easy it requires virtually no training. We did the whole set up through phone contact with the support line only. It took us only thirty (30) days to get the system loaded with our information, set up our payables, and begin processing. What a seamless transition!

Transactions take hardly any time; everything is just a "click" away! The reports are so user friendly we can easily review our clients' accounts with them; and the detail is at a level they can understand! They can easily see the transactions, a running balance of the activity on their account, and a summary of their various expenditures – detailed to any level you want!

Reports are really unlimited. This system is highly flexible. Information can easily be imported to the system in some cases and exported to Excel for further use in others. Our local Social Security office loves the way we are able to capture information necessary for quarterly and annual reporting. The bank reconciliation process is one of the smoothest I have ever seen!

I could go on and on about how thrilled we are with RPM! And, although we hardly ever call them, the RPM staff is great! They are always nearby if you need them.

My boss says enough already - just tell the people, Southeast says RPM Rocks! If you have a Representative Payee Program, you need RPM!

Thanks so much to RPM and Staff!

Cheryl Roush
Director of Finance
Southeast, Inc.

A search on the Internet turned me to RPM software. After researching many options I decided on Representative Payee Manager because it is made specifically for representative payee services. RPM has everything we are looking for and much more. Many parts can be customized to fit individual agency needs. There are many reporting and setup options; and the authorized payment module has made our job so much more efficient, organized, and accurate. RPM has made payee reporting to the Social Security Administration as simple as pointing, clicking, and typing in a date range. Wow! Did we save time!

RPM software is one of the most user-friendly software packages I have worked with. In fact, after reading the manual, which is easily understood, I taught myself to use it and trained staff. I contacted technical support several times while learning and each time I received prompt, courteous, and respectful service. Even today when I need to contact RPM support, which is not often, they reply in the same day. The updates to RPM are improvements that continue to make the software more efficient and friendly to use. We have been using RPM for almost 4 years now and continue to be very pleased with what it has to offer.

Renee Hynes
Mainstream Living, Inc.

Lane County Mental Health has used RPM since December 2002. We currently manage funds for 150 clients. RPM is user-friendly, therefore we are able to have the software installed on each of the clinicians' PC so they have view only access to their clients' accounts. Complete Computer Solutions solicits feedback from all users each year so that they are able to incorporate users' suggestions into the annual updates.

The software that we were previously using was cumbersome and quite expensive. By the luck of the draw, we have been selected the past three years for Social Security audits. We have passed with flying colors and the auditors are very impressed with our recordkeeping.

Cheryl Dyer
Fiscal Services
Lane County Health & Human Services

We have been using RPM for approximately one year and have been impressed with the efficiency of the program. It has enabled our office to better serve our clients and to track statistics much more easily than we could before. Also, the support we have received in implementing this program has been phenomenal. Whenever we have had any problems or concerns, Complete Computer Solutions has been more than willing to help us work through them. They helped make the transition as smooth as possible. I would recommend this program to other agencies who provide protective payee services.

Janet Kimmel
Office Manager
Scott County Community Services Department